Terms of Service

1. Agreement to these Terms

These Terms of Service (the “Terms”) are a binding agreement between StoneEx System (“StoneEx System,” “we,” “us,” or “our”) and the organization or individual that subscribes to or uses our cloud software platform for stone and countertop businesses (the “Service”). By creating an account, accessing, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and “you” refers to that organization.

2. Accounts and eligibility

You must provide accurate account information and keep it current. You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your sign-in method. The Service is a business tool intended for use by organizations and their personnel; you must be at least 18 years old and able to form a binding contract to use it.

Your organization’s administrators manage members, roles, and permissions. You are responsible for the acts and omissions of the users you invite to your organization.

3. License to use the Service

Subject to these Terms and your payment of applicable fees, StoneEx System grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business purposes during your subscription term. This is a subscription to a hosted software service; no copy of the software is sold or delivered to you, and all rights not expressly granted are reserved.

You may not, and may not permit others to: copy, modify, or create derivative works of the Service; reverse engineer, decompile, or attempt to extract source code except to the extent permitted by law; resell, sublicense, rent, or provide the Service to third parties as a service bureau; remove proprietary notices; or use the Service to build a competing product.

4. Subscriptions, plans, and payment

The Service is offered on subscription plans, billed per shop, with optional add-ons such as additional users and per-user AI licenses. The features, user allowances, and quotas included with each plan are described at the time of purchase and are enforced within the Service.

• Fees and billing. You agree to pay the fees for the plan and add-ons you select. Subscriptions renew automatically for successive terms unless cancelled before the renewal date. Fees are billed through our third-party payment processor.
• Changes to your plan. If you upgrade, add users, or add AI licenses, charges may be prorated for the current billing period. If you downgrade, the change generally takes effect at the next renewal, and reduced allowances may limit access to data that exceeds the new plan’s quotas.
• Taxes. Fees are exclusive of taxes. You are responsible for any sales, use, or similar taxes, other than taxes on our net income.
• Non-payment. If a payment fails or an account becomes past due, we may suspend or limit access to the Service until the balance is resolved.
• Refunds. Except where required by law, fees are non-refundable, and no credit is given for partial billing periods.

5. Acceptable use

You agree not to use the Service to:

• Violate any law or regulation, or infringe the rights of others;
• Upload or transmit malicious code, or attempt to gain unauthorized access to the Service, other organizations’ data, or related systems;
• Interfere with or disrupt the integrity or performance of the Service, including probing, scanning, or circumventing security or tenant-isolation controls;
• Send unlawful, unsolicited, or deceptive communications, or use the messaging features in violation of applicable telecommunications, anti-spam, or consent requirements;
• Upload content you do not have the right to use, or that is unlawful, harmful, or infringing;
• Use the Service to build a competing product, or access it to benchmark or copy features without authorization;
• Use automated means to access the Service in a way that exceeds reasonable use or plan quotas, or that places an undue burden on our infrastructure.

You are responsible for ensuring your use of connected integrations — including messaging and email — complies with the terms of those services and with applicable consent and record-keeping laws.

6. Your content and data

You and your organization retain all rights to the data and content you submit to the Service — including contacts, projects, drawings, documents, financial records, and communications (“Customer Content”). We do not claim ownership of Customer Content.

You grant StoneEx System a limited license to host, store, process, transmit, display, and otherwise use Customer Content solely to provide and support the Service, to enable the features and integrations you turn on, and as otherwise permitted by our Privacy Policy. You are responsible for the accuracy and legality of Customer Content and for having the necessary rights and consents to submit it. You can export your data and disconnect integrations at any time.

7. Our intellectual property

The Service, including its software, the drawing engine, user interface, design, text, graphics, and the StoneEx System name and logo, and all related intellectual property, are owned by StoneEx System or its licensors and are protected by law. Except for the limited rights expressly granted in these Terms, we reserve all rights, title, and interest in the Service. If you provide feedback or suggestions, you grant us a perpetual, royalty-free license to use them to improve the Service without obligation to you.

8. Third-party services and integrations

The Service can connect to third-party services such as QuickBooks Online, Google (Gmail, Calendar, and Drive), Twilio, and our payment processor. Your use of those services is governed by their own terms and privacy policies, and you are responsible for maintaining any accounts and authorizations they require. We are not responsible for third-party services, and their availability, changes, or discontinuation may affect related features. Enabling an integration authorizes StoneEx System to exchange data with that service as needed to provide the feature.

9. Customer responsibilities

You are responsible for:

• Configuring the Service appropriately for your business, including user roles, permissions, and integration settings;
• The accuracy of the projects, quotes, drawings, invoices, and other records you create, and for reviewing AI-assisted output before relying on it;
• Maintaining your own copies or exports of important records, and for the decisions you make using the Service;
• Complying with laws applicable to your business, including those governing customer communications, contracts, invoicing, and taxes. StoneEx System is a software tool and does not provide legal, accounting, or tax advice.

10. Service availability and support

We work to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable for maintenance, updates, or factors beyond our control. We may modify, add, or remove features over time; if we materially reduce a core feature of a paid plan, we will use reasonable efforts to provide notice. Support is provided in accordance with your plan and our then-current support practices.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, STONEEX SYSTEM DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY OUTPUT — INCLUDING PRICING, MEASUREMENTS, DRAWINGS, OR AI-GENERATED SUGGESTIONS — WILL BE ACCURATE OR SUITABLE FOR YOUR PURPOSES. YOU ARE RESPONSIBLE FOR VERIFYING RESULTS BEFORE RELYING ON THEM.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, STONEEX SYSTEM AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, STONEEX SYSTEM’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY. THESE LIMITATIONS FORM AN ESSENTIAL BASIS OF THE AGREEMENT AND APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE MAY NOT APPLY TO YOU.

13. Indemnification

You agree to defend, indemnify, and hold harmless StoneEx System and its officers, employees, and agents from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to your Customer Content, your use of the Service, your violation of these Terms, or your violation of any law or the rights of a third party.

14. Term and termination

These Terms apply for as long as you use the Service. You may stop using the Service and cancel your subscription at any time; cancellation takes effect at the end of the current billing period. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to the Service or others, and we may discontinue the Service with reasonable notice.

Upon termination, your right to use the Service ends. We will make your data available for export for a limited wind-down period as described in our Privacy Policy, after which it may be deleted. Provisions that by their nature should survive termination — including ownership, disclaimers, limitation of liability, indemnification, and governing law — will survive.

15. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, provide additional notice. Your continued use of the Service after the changes take effect constitutes acceptance of the revised Terms.

16. Governing law and disputes

These Terms are governed by the laws of the State of Washington, United States, without regard to its conflict-of-laws rules. The state and federal courts located in the State of Washington, United States will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to their jurisdiction and venue, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

17. General

These Terms, together with the Privacy Policy and any order or plan you purchase, are the entire agreement between you and StoneEx System regarding the Service. If any provision is found unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Nothing in these Terms creates a partnership, agency, or employment relationship.

18. Contact us

Questions about these Terms can be directed to: